Organizational Development Director and HR Specialist. PhD in Adult Education with 14 years of experience in retail staffing, leadership training, and corporate culture development. Expert in LMS implementation and retention strategies.
Jessica Mbatha is a human resources strategist who solves the "people problems" that plague growing franchises. With a PhD in Adult Education, she specializes in designing training programs that stick, converting complex operations manuals into digestible micro-learning modules for Gen Z staff. Her expertise encompasses the entire employee lifecycle, from recruiting in a gig economy to developing shift leaders into managers. Jessica writes extensively on combating high turnover, managing team culture in high-pressure environments, and maintaining service standards through gamification and empathy-led leadership. She helps owners build teams that can operate autonomously while adhering to strict brand standards.